Delivery & Returns Policy

Delivery

All deliveries will take 3-5 working days.

Feedback

If you believe that we have missed anything out or that the item which you have received is not as described in the listing then please contact us before opening a case or leaving us negative feedback. We will be happy to accept your item back for a full refund/replacement (as per your request) if you believe that it is not as described, faulty, damaged or you believe to have received an incorrect item.

*We try to list all items with the information provided by the manufacturers, but sometimes colours shown on the pictures of items can differ due to screen resolution and light effects used to take professional images. Please do not forget that you can always contact us if you have any questions before committing to buy the item.*

Payment

We accept debit and credit card payments. Paypal will soon be available.

Returns

We offer a 30 Day Refund or Replacement policy. Read all the information below carefully before purchasing any item/s from our store to avoid any inconvenience after-sale. (This is a legal contract between the buyer and seller).

We stand by our Simple Returns Policy: if you are not happy with your purchase, we accept returns within the first 30 days. Please note this does not include items which have been used or damaged by the buyer. The Buyer is responsible for the return postage unless there is a problem with the item.

Exchange

If you have changed your mind about the item which you have received, you can return it back to us for a refund or replacement within the first 30 days. The item needs to be in as new or unused condition in order to receive a full refund or exchange. All packaging and additional parts will also need to be included when sending the item back. If the item has been used or damaged we reserve the right to charge a discretionary restocking fee. The item needs to be in a re-saleable condition to receive any refund. The Buyer is responsible for the return of the item back to us intact and make sure the item is received. Please use good packing and an appropriate postage service.

Cancellation

If you need to cancel an order, change the order address then please send us a separate message, NOT in the order. This must be done before 06:00am on each working day as the orders are automatically processed at 7:30am the following morning. Failure to do so will result in the item having to be returned to us, at a cost of £7.44, which will be deducted from the refund you receive.